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RETURNS
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 10% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 10% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.
Firearm Returns - Please take your time to inspect all firearms thoroughly before proceeding with your transfer. Once a new firearm is transferred to you it is considered used, even if it is unfired. Swaats cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we do not reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect after the transfer, it is best to return the firemarm directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. We can certainty assist you through this process. Swaats will accept returns on firearms that have not been transferred but a 25% restocking fee plus shipping cost will be assesed.
Please note that we do not permit the return of the following products:
1. Special orders and products that are custom configured to your specifications.
2. Products sold "as is" or "used" or that have been installed or used after receipt.
3. NFA items that require ATF Transfer after the start of paperwork.
4. Ammunition, Illumination devices, electronic sights, optics and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
CANCELLATION OF ORDERS
We invest money and time to prepare every order that is placed on our website, even before the order ships. After you have placed your order online, over the phone, or through our Layaway program you will be charged 25% Cancellation fee if you decide to cancel it. Additional items can be added to an existing order without any fee. By placing an order online, over the phone, or through our Layawayr program you agree to pay this 25% cancellation fee plus forfeit any shipping and handling charges if you would choose to cancel your existing processed order. We would like to apologize for having to implement these charges but our business is not set up to change orders easily.
WEBSITE DISCLAIMER
Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).
All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.
USED FIREARMS
The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available.
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering. It is your responsibility to ensure that a firearm is legal to own in your state.
All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
CUSTOMER SERVICE
If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.
CONSUMER DATA PRIVACY
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
SECURE TRANSMISSION
All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL). A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.
ORDER FULFILLMENT
All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.
ONLINE PRICE & DESCRIPTION ERRORS
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.
If an item's description contains an error such as incorrect price and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that seller will be the final arbiter of discrepancies in the online catalog.
AMMUNITION PURCHASES
You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations.
TRANSFERS
Transfer fee is $40 per item. Transfer fee WILL be charged on ammunition and accessories sent to Swaats Gun Shop. 72-hour wait period will begin at the time on the Swaats Gun Shop receipt for transfer fee. $25 additional fee will be charged for firearms received blindly (for which 4473 form has not been completed prior to firearm arrival). Transfers not picked up within 14 days will incur a $5 per day storage fee. Firearms not picked up within 30 days will be considered abandoned property and will become property of Swaats Gun Shop.
What is a blind transfer? Any item for which we have zero pre-payment for an item going on our log books. Please, we don't send mail to your house without telling you, don't send your mail to ours without telling us.
ADDITIONAL SHIPPING & HANDLING POLICIES
Firearms ship for a flat rate of $29.99 to the lower 48. This shipping charge accounts for shipping label costs, packing material costs, and warehouse employee costs. We ship uninsured unless you request otherwise. To purchase shipping insurance, call or email our storefront prior to your item being shipped. Cost for insurance is 1.5% of the total price of your item. Swaats is not responsible for items lost or damaged during shipping. We will only ship firearms to FFL dealers and valid identification must be used to pickup your firearm. We no longer ship Firearms or Ammunition to California.
AMMUNITION sales are FINAL - Returns cannot be accepted for ammunition.